We expect every product you buy from Black Arch Holsters to exceed your expectations. If our out-of-the-box thinking and systematic design approach, paired with our passion for building finely crafted products doesn’t result in total, unquestionable, awe-inspiring satisfaction we’ll give you a full refund.
Choosing the best way protect yourself and your family takes time, that is why at Black Arch we give you an industry leading 60 days to decide if your holster works for you. We want to ensure that each customer we have the privilege of working with has the maximum opportunity to discover what works for them. We issue refund on the same day we receive the product so you can get that cash turned around into a product you are happy with. At the end of the day, we want more responsible people prepared to defend themselves, even if that isn’t done with our products. We strive to produce products that you look forward to using every single day. If we haven’t met that expectation, we look forward to working with you to fully resolve your issues or to provide a full refund.
To return a product covered by our 30-day money-back guarantee or lifetime warranty, please use the Contact form or give us a call at 435-261-2231 to receive instructions on how to return your item.